flannels returns contact number flannels returns contact number

Select "Add sender to safe senders list", 5. Depending on what delivery option you selected your order might still be out for delivery. When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team. When purchasing a Marketplace Product(s), this will be done through the third party payment processor Stripe Payments Europe Limited. This information will be updated from time to time: All fur, whether sourced from the wild or from fur farms must be responsibly sourced. If you are not satisfied with the outcome of your complaint or you havent received a response within 8 weeks of us receiving your complaint, then you have the right to refer your complaint to the Financial Ombusdman Service who offer a free and independent review service. If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. Our experienced team of stylists will be on hand to create your perfect look or to curate your new-season wardrobe. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. Thats problematic because we communicate shipping notifications, billing errors and order updates via email. Visit Website Phone: 0344 245 9243 Email: cs@flannels.com Location: Flannels Unit A Brook Part East Shirebrook Manchester NG20 8RY Tell us how Flannels made you happy Navigate to an email from us and click the "Add" button next to our email address, 3. If you have a complaint about your Frasers Plus account, we recommend you firstly contact Tymit who provide and manage your Frasers Plus account. As a thank you for using our Click & Collect delivery service, and if your order value is 400 or more (excluding delivery) you will receive a 20 voucher to spend in store when you collect your parcel from the store. Any remaining value will be stored on the credit note. We cannot guarantee loss or damage to the item during return transit. ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie, These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers, AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. In some circumstances, you have the right to object to our processing of your personal data e.g. Returns for Dropship Products are eligible for refund only, no exchanges are available. Links about how to return your Marketplace Product(s) can be found below. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details. We may disclose and exchange information with law enforcement agencies, government authorities and regulatory bodies to comply with our legal and regulatory obligations. ID may be required to purchase higher age-rated games. We reserve the right to restrict and/or suspend your ability to earn or convert points if your Frasers Plus Credit Account has been suspended or blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. Violence - Game contains depictions of violence, including fantasy violence, Bad Language - Game contains language that some may find offensive, Fear - Game may be frightening or scary, particularly for younger children, Sex/Nudity - Game contains nudity and/or sexual references or behaviour, Drugs - Game refers to or depicts the use of drugs, Gambling - Games that encourage or teach gambling, Discrimination - Game contains depictions of, or material which may encourage, discrimination. In response to government guidance and local lockdown rules, the Seller reserves the right to vary its in-store returns and exchanges policy where Customer access to changing rooms may be prohibited or otherwise limited. Can I cancel or make changes to my order? Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate. Sorry your order or item(s) have been cancelled. We may also disclose your personal data where we are subject to a legal obligation to do so in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. Please note the life expectancy of Marketplace Product(s) depends on the individual using it, the conditions of use, and the characteristic wear patterns of the user. Earn rewards. It would really help us if you can let us know as many details as you can about the problem; Link to the page where the problem happened, Any error message that appeared on the screen. This is subject to our usual exceptions. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity. For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item(s) in-person to one of our stores. Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. Frasers Plus Rewards will remain on your Scheme account until they are redeemed, although please note that Frasers Plus Rewards will expire 12 months after they have been converted from points (or when your participation in the Loyalty Scheme ends, if earlier). We occasionally have offers, promotions or competitions running on our Website and in our stores. If you withdraw from a contract of sale during the Voluntary Return Period, in accordance with Adidass returns and withdrawal policy and these terms, Adidas will reimburse all payments from you, including delivery charges (provided the returned Marketplace Product(s) represent the complete order, within fourteen (14) days after receipt of the Marketplace Product(s). You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email. Please use that tracking reference to keep tabs on the progress of your delivery. No, Did you find it helpful? The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you. Unfortunately, an order that has been returned to us by the courier cant be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. If you are not happy with our response, you can contact the Information Commissioner's Office: https://ico.org.uk. No cash change will be given. SIGN UP TODAY TO RECEIVE SPECIAL OFFERS ON YOUR BIRTHDAY BIRTHDATE PHONE NUMBER +61 Receive offers via text. The following definitions are used in these terms: You, the customer accessing and/or using the Website. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment. Here are the steps to apply your promotional code or discount code to your order. Click & Collect deliveries take three (3) to seven (7) days. Promotions and discount codes do not apply to Dropship Products. If you are shipping an item over $75, we recommend that you consider using a track-able shipping service or purchasing shipping insurance. if we are processing your data on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. 969 likes. Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen. Any refunds or credits for returns to your Frasers Plus Credit Account will reduce the pending points balance of your Loyalty Scheme account on the same basis as the pending points were earned for the amount being refunded or credited. You'll need to contact them within 6 months of receiving our final response email. When you make any updates to your Frasers Plus Credit Account profile, the information about you for the Loyalty Scheme will also be updated. Customer support. Dropship Products cannot be returned to stores. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. For Customers based in the UK and the EU:the price includes all applicable taxes. We will retain the personal data provided for registering an account for the Loyalty Programme so long as that account remains in existence and for a short time after that to enable us to deal with any question or queries in relation to that account. This applies to all items that are returned. to register you for the Loyalty Programme, including to set you up with, maintain and update your Loyalty Programme account (e.g. Wewill refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. Each time you convert active points to Frasers Plus Rewards, the value of the relevant Frasers Plus Rewards will be added to your Frasers Plus Rewards balance. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. If you wish to apply another voucher to the same order please follow the above steps again. These partners use cookies to provide you with personalised adverts when you visit other selected websites. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. When redeeming Frasers Plus Rewards through a Participating Website your entire Frasers Plus Rewards balance will be used for the purchase (you will not be able to select a different amount). From time to time, we may offer promotions under which you may earn additional points. ADD TO BAG:Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. address book. Ends: Thu 4 May 2023. The personal data that we process may be transferred to, and stored outside the UK or European Economic Area ("EEA"). Join a personal shopper and pull some of the hottest looks of the season, expertly tailored to suit you. You can choose not to use the Loyalty Scheme but you cannot opt out of being enrolled in the Loyalty Scheme. You have certain rights in relation to personal data we hold about you. We make it easy for you to track your delivery no matter where it is. Our office hours are Monday - Friday between 10am - 4pm PST. You will be subject to the terms and conditions that are in force at the time that you order goods fromthe Sellerunless: any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. ACCOUNT/GUEST:Enter your email address. For further information please contact your local customs office before placing your order. Did you find it helpful? Sometimes this shows up as two charges and will correct itself within 2-3 working days. Standard delivery is the only delivery method available for Marketplace Product(s). In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us. If you aren't receiving emails from us, please check your junk folder and add us to your safe list. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. Our (and the Frasers Group's) professional advisers, including, without limitation, our insurers; and. Where you return or we are unable to fulfil a purchase paid or partially paid for using Frasers Plus Rewards, your refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit to your Frasers Plus Rewards balance equal to the amount paid using Frasers Plus Rewards, with the balance of your refund (if any) being made to your original payment method(s) or a credit note. Until you have paid all amounts owed to Adidas in full, the Marketplace Product(s) will remain the property of Adidas and you may not sell, dispose of or claim any right against the Marketplace Product(s) until all outstanding amounts have been paid to Adidas and full title in the Marketplace Product(s) has passed to you. FLANNELS - New Luxury Store Life through the lens of fashion, art and music . Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. Persistent cookies will not be deleted after each session. Keeping our customers, staff and business partners safe is our top priority. If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. For items purchased online please contact, Adidas (UK) Limited, Pepper Road, Hazel Grove, Stockport, Cheshire, SK7 5SA, United Kingdom, RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY, Portmeirion, PMGUK Returns, Trentham Lakes South, Stanley Matthews Way, Stoke on Trent, Staffordshire, ST4 8GR, SDK Returns, PO BOX 8174, Reading, Berkshire, RG6 9PE, United Kingdom. To register with your active, valid email address, please click here. Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing. We may change this privacy policy from time to time when we do, where appropriate, we will inform you via email. If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email. Click hereto book your Personal Shopping appointment. Select the items you wish to purchase and proceed to the checkout as normal. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Thanks for the feedback. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). This allows you to withdraw from the contract of sale, without specifying any reasons, for an additional sixteen (16) days beyond the Withdrawal Period, so a total return period of thirty (30) days (Voluntary Return Period) is given as a contractual right of withdrawal. This information includes: (a) your full name; and (b) your email address. In some cases, the personal data we process is provided to us directly by you, and in some cases, we also receive personal data indirectly from Tymit Limited ("Tymit") who operates and provides your Fraser Plus credit account as the regulated lender. The ICOs address is Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, and its helpline number is 0303 123 1113. use of running shoes for court sports or hiking footwear as work boots, etc.). Exclusions apply, please see our Returns Policy below for more details. Hover over our email address in the From section to open up a small dropdown. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. If you still require assistance with your query; please Contact Us. advise the staff member in the Participating Store the value of Frasers Plus Rewards you would like to redeem. Faults are NOT of a serious or structural nature and are usually minor marks. If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. On the Preferences tab under Email click Junk Email, 4. Please check your or the recipients junk folder if you havent received your gift card or eVoucher. Returns/Exchanges. Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. The Click & Collect voucher has an expiry date of 2 years and can only be used in store. If you no longer wish to be part of the Loyalty Scheme, you can only leave the Loyalty Scheme if you also close your Frasers Plus Credit Account. You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. In the event of a Force Majeure Event,the Seller's performance is deemed to be suspended for the period that the Force Majeure Event continues, andthe Sellerwill have an extension of time for performance for the duration of that period. You will only see the options available to you in the checkout process. You will be refunded no later than 14 days after the day wereceive the items you are returning. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). If Adidas are unable to process your order due to technical reasons. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Im having problems signing in. You must send the Marketplace Product(s) in suitable packaging immediately after, but in any event no later than, fourteen (14) days from the date of the Withdrawal Notice, in accordance with the Adidas returns and withdrawal policy. The Sellershall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result ofthe Seller's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Some of these third parties may be based outside the European Economic Area. There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration. Click on "Add sender to Contacts list" in the options list. We'll now be accepting late returns up to 28 days after stores reopen. In some circumstances you can ask us to erase your personal data e.g. Some cookies are also essential to enable you to move around our website and use its features. Next Day Delivery for the next day if you order before, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY, keep the defective item and claim a price reduction (the amount of the price reduction will be determined by us depending on what is reasonable in the circumstances); or, https://help.sportsdirect.com/en/support/solutions/articles/80000806420, https://www.cruisefashion.com/frasersplus, Complaints About Your Frasers Plus Account. This means you cant cancel your order or make changes to it. You can view your Frasers Plus Rewards balance in the Frasers Plus app. Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). the Seller notifies you of any changes to these terms and conditions before it accepts your order, in which case the Seller has the right to assume that you have accepted the change to the terms and conditions unless you notify the Seller to the contrary within seven (7) working days of receipt by you of the goods. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. 30 day Return Policy. These cookies are used to protect our website against bots. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment. In accordance with the Sellers Privacy Policy, we will share details of your order with the Brand to fulfil your order. If youve had items delivered to you from one of our brand partners, please see additional information below on how to return those items. If you need any further assistance or help, please contact the Sellers Customer Services team in the first instance. Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in ourCurrent Promotions. Click Here to view our UK delivery options.Wealways aim to dispatch all goods in stock as quickly as possible. Flannels dont use Klarna as a method of payment, however with Frasers Plus* you can Buy now. These terms will be governed by the laws of The Netherlands. Thank you for your patience while we put this right. This means in all original packaging and with all labels attached. The benefit of these Terms may be transferred by us to any other company within the Frasers group of companies of which we are a member without notice. If you have a query about returning goods, please contact Customer Services. enter the Frasers Plus Rewards code and PIN, which can be found in your Frasers Plus app, into the gift card text box at the payment stage in the checkout. We also have procedures in place to deal with any suspected data security breach. You can view your pending and active points balances in your Loyalty Scheme account on the Frasers Plus app. My order has been cancelled, but it appears that I have still been charged. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. . They will try up to 3 times. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes. Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. 5. Nothing in these terms and conditions is intended to affect your statutory rights. The Waste Electrical and Electronic Equipment (WEEE) Directive aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. Get Discount. Adidas may withhold reimbursement until it has received the returned Marketplace Product(s), or until you have submitted proof that you have returned the Marketplace Product(s), whichever comes earlier. You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address. Email us: info@dixxon.com. For more information about returns click here. Furthermore, we may cancel any points or Frasers Plus Rewards we reasonably suspect to have been obtained fraudulently or illegally or as a result of a misuse of your Loyalty Scheme account. to fulfil your order - we require your identification, contact and payment information to enable the relevant Group company to enter into a contract with you and are unable to do so without this information (please note that your details may need to be passed to another company within the Group and/or a third party, such as one of our couriers or one of their customs clearance agents, in order for them to supply or deliver the product that you ordered and certain products will be processed and delivered direct from some of our supplier partners either as part of our drop ship model or market place offering ("Direct Supply").