fendi customer service email address fendi customer service email address

We stand with our colleagues, friends, family, and with all people of Ukraine. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. You can find them on the care card included with the slides. The only thing I did like was sold out and would not be in production again. As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. Three month on still trying to send the earings back to Fendi and waiting on a refund. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . Terrible customer service from a so called high end company. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. No refund for months, no response from FENDI. can you write to their head office in italy? I even offered to pay for it. BBB Business Profiles may not be reproduced for sales or promotional purposes. Never again. Here are 8 tips for writing great reviews. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Verification can help ensure real people write reviews about real companies. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Or use one of these numbers if you need U.S. TDD services, or billing or international support. What is FedEx customer service email address? I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. We also ensure all reviews are published without moderation. I bought my two spies from Fendi boutique (Houston) and I always get the best service. As a matter of policy, BBB does not endorse any product, service or business. @fendi. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. I was promised a call back from a supervisor twice. I was never contacted by the business for resolution. I spent 1000s on Fendi products. It may not display this or other websites correctly. *. Don't buy from their boutiques, stick with the Department stores, they value our business. Miscommunication and no updates , I will never order online from fendi again . I have nothing. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again. The item is still in warranty so I am hoping no trouble. Word to the wise, save your money and buy something WAY cheaper. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. The daily challenge is to transform creativity into something that can obtain market success, in perfect harmony with all product categories. *** completed their investigation on 10/26/2022. They are responsible for the creation of products, from development to industrialisation and all the way to quality control of the finished product. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. Good job fendi. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. The Department defines the most effective solutions to protect the company from various kinds of risks and to facilitate change, contributing to the achievement of company strategies. I lodged a complaint about the quality of a Fendi product. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). The opening of the first FENDI boutique a handbag shop and fur workshop followed. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion My son purchased a $300.00 belt and paid cash. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. Its day 26 since I ordered the product from Fendi online store still no updates on the order. You are using an out of date browser. Thats appalling Customer Service!! Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. Yan welcomed me and asked me if he could assist, and he was great at everything! If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Please fill in this form to send us your inquiry. Anna is genuinely excellent to fendi. Please find below our worldwide Client Services numbers and hours of service. They dont know who or which department. About Fendi. Spending so much on a bag, it should be indestructable. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I am still awaiting a refund on the item that they sent to me damaged. Claim your profile to access Trustpilots free business tools and connect with customers. Please fill in this form to send us your inquiry. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. I contacted the customer to say we had their parcel and asked if they had received ours. Now Im stuck with damaged tights ( which cannot be repaired). I now am sitting on a useless piece of paper and no gift to show for it. I opened the box and put them on March 6th only to find there is a rip/hole in them. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. Be aware before buying anything from their online store that you will be left alone if any issues. I called multiple times - was led down different rabbit holes and was given conflicting information. The item was scratched, and not to my standard of quality for the +$1,500 price. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. Retrieve thousands of email addresses in single click without leaving your current tab. Contact us via fax, email, or call to experience exceptional customer service. Their store staff is clueless and only interested to sell sell sell. On 1stDibs, shop a range of Fendi Spy bags. How do I get answers from FedEx? If you prefer you can send us an email by filling in the form below. I called to look into the matter. The person helping me said they would text me additional photos and videos of the item. . The belt got lost. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. They said I broke the coat. Where is the customer service? Fill in this form to send us an email. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. I opened the chat box on the website to ask a few questions. Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. I immediately took a pic and emailed fendi. Once that happened there is nothing we can do on our end. Contact Advisor. The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. ), *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If you no longer have the card, contact Fendi customer service for advice. I would never ever buy from this company again!! If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. So far the service has been very thorough. BBB is here to help. She really made my experience special; even now that I'm back in the UK, my girlfriend and I are still raving about her excellent customer service. Anyone can write a Trustpilot review. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! This person told me dont worry and that when *** delivers it back Ill get my money. Will definitely not be repurchasing anything Fendi! They just keep sending the wrong paperwork to send back so DHL won't take it. It became scratched and jewels had fallen out after just a few weeks. Fill in this form to send us an email. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). 2. I have purchased in just about every designer store and they all have a return policy except Fendi. You can now sport that well-known logo on everything from a headband to a polished dress and even a hoodie. another person i know of who also bought tbe brown python (mind you, it costs about $6700) had the dye leak onto her clothing! Productivity. I'm surprised that they weren't more helpful considering that it was a $2400 bag. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. Definitely a brand to completely avoid. DHL even sent us an email to forward to Fendi. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. After care is really bad. Im struggling to get a replacement for 2 months! Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. I am disappointed and sad to be arguing with a company or a +3k coat that was given to me broken. Once on 11/23/2022 and once on 11/27/2022. Not to mention, everything I wanted to purchase was SOLD OUT. Made in Italy. Some of the add-ons on this site are powered by. They never alerted my wife at the time of purchase that this was a FINAL purchase and that NO refunds could be issued. I called multiple times - was led down different rabbit holes and was given conflicting information. But don't be too alarmed by horror stories. I was really hoping it will hv optional additional hook for sling belt attachment. Problem still not resolved after spending over $600 on crap glasses. Bought a trench coat for 4000. Companies can ask for reviews via automatic invitations. Download for free now! I have contacted FENDI twice. On 1stDibs, shop a range of Fendi Spy bags. Contact our Customer Care at +61 1800959920. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The Fendi handbags in our collection include a range of styles . Surly that for Xmas they would have made this longer. The rep then told me to call the toll free number. I would like my money back. i experienced it myself, in fact. ** **** filled the complaint with the BBB on December 6th 2022. On 10/13/2022 I placed an order for a pair of sneakers and belt. On 1stDibs, shop a collection of Fendi apparel and accessories. Please fill the form to contact us if you have any queries, suggestions or feedback about our services. I asked them to send me proof of how I could have broken the coat and they refused. I even offered to pay for it. Needless to say no one has called to set up the **** This has been the worst experience ever. The Retail Training Department develops projects geared towards boutique personnel, with the purpose of developing their knowledge of the collections, so that they can communicate Fendis values, history and savoir faire, and be able to offer clients a unique purchasing experience. No reply at all. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. Fendi is a registered trademark of Fendi. They dont know who or which department. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. She promised me she would resolve on monday morning and sent a text message confirming this info. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Bought a 2500 bag. Thank you, I hope so too. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. www.fendi.com Terrible experience. Really hope it can be customise. Still no refund and still have the wrong parcel. Never again. The service is available from Monday to Friday, 9am to 6pm AWST. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. Advanced Search . I purchased a pair of boots (online order), which arrived in less than perfect condition. Shop a . My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Suggested companies are based on peoples browsing tendencies. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . Can't imagine how bad u feel when they gave u such a service. Here are 8 tips for writing great reviews. Are you sure you want to remove the following item from your Bag. We use dedicated people and clever technology to safeguard our platform. E-Mail Us Please contact us using the form below and allow 1-2 business days for your response. They just keep sending the wrong paperwork to send back so DHL won't take it. I lodged a complaint about the quality of a Fendi product. i'm so sorry this had to happen to you. We're happy to help with any questions you may have regarding purchases, our products and corporate information. BBB Business Profiles generally cover a three-year reporting period. I tried on the coat and when I went to tighten the sides it was broke. You are very fortunate, Fendi, to have such a treasure on your team. Customer Service. Its been 10 weeks and Ive heard nothing. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. I had to dispute this charge with my credit card company. The client has been contacted and the issue has been resolved. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. How long had you possessed the bag when this happened? After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. I spent 1000s on Fendi products. I spent 1000s on Fendi products. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This Fendi monogram is distinguished by a tilting metal F-shaped clasp made of Nappa leather. They arrived and broke in half 6 weeks later. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email.