If you need to return your item to a store for a refund, youll need to do this at a staffed till in any Argos store. You can spend from 500 (2.50) to 100,000 (500) Nectar points in one transaction. You can either head to your nearest Argos store, or you can return it via post. As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. It may take up to 5 working days for your bank to process it into your account. The quickest way to return an item is through one of our stores where we can accept most items, other than large items, even if they were originally delivered to your home. Please visit our store locator to find your nearest location. 12.10 GBP Habitat.co.uk eGift Cards cannot be redeemed in ROI. The remainder, where applicable, will be refunded via the original payment method, such as cash or payment card. All Rights Reserved. You must submit your original sales receipt and submit any free items that came with your purchase. If belongings go wrong, real who address reacts a little half-heartedly, it's always useful to know where you stand with returns policies. 11.19.1 You can spend your Nectar points at Habitat stores, Habitat.co.uk and on Habitat products in-store at Argos, in 500 points/2.50 increments. 8.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. prior to the goods being dispatched or in store prior to or at the time of the collection of the goods). However, youll need to have the original packaging, and any tags will need to be attached. a) J Sainsbury plc (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions; We carry out further checks to verify your age with a registered credit reference agency and, if we are unable to verify you are over 18, we will cancel your order. Can anyone explain to me how this makes sense and whether theres a way around it? Here is how you should return your item based on the purchase: Yes. We use a third party to compare prices of branded products against competitors on a daily basis. Large items are items that require two or more people to handle the delivery. 7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. Whenever holidays roll around, Argos offers an extended return policy to provide you and your loved ones a little extra time to receive the gift and decide if it is wanted. 11.6 You can collect 1 Nectar point per 1 on qualifying spend at Habitat stores, Habitat.co.uk, Habitat products at Argos stores, Argos in Sainsburys and at Argos.co.uk in the UK. 12.2 Habitat.co.uk eGift Cards can be loaded with any amount from 1 to 500. If I order a smart TV can I return it if its not suitable? Hi everyone, to cut a long story short, i bought a xbox controller (aftermarket) from argos on the 24 aug and it now it appears that there is a intermittent fault with it where the right trigger is interfering with the left anologue stick causing 'stick drift'. This place has a useless returns policy. Also, take into consideration that if you purchase a sale item that comes in a bundle all items must be returned for a full refund amount. If you need more product information you can visit the Product Support site. Argos has an extended return policy for holiday shopping. 11.26 Argos reserves the right to withdraw or amend the Nectar redemption process at any time and without notice. If we are unable to contact you we will treat the order as cancelled. Argos requires all returns to be unworn or unused. Most years, it begins around October 12th, but it may be slightly different each year. Copyright 2023 Consumer Advisory. Here, you can access frequently asked questions about your product, video guides, set-up advice, download manuals, contact support centres, and much more. 11.16 We reserve the right to withdraw Nectar points where not issued in accordance with these terms and conditions, or in error and/or where we suspect fraud. PayPal refunds take longer, with a timeframe of up to 30 days. 3.5 Where goods are purchased by EU nationals or residents under Geoblocking Regulations, we make no warranty that the goods are suitable for use outside the UK. Argos requires all returns to be taken with . 9.1 Gift Cards purchased in an Argos store must be activated before use, this will be done by the colleague at the till at the point of payment. The mood of the person helping me immediately. Argos is a UK-based retailer that offers a wide variety of things for sale. We will provide you the option of reconfirming your order at the correct price or cancelling it. In line with our returns policy, your item (s) will need to be: Unused. Registered Office: Castelan Ltd, Alpha House, Sunnyside Road North, Weston-super-Mare, North Somerset, BS23 3QY, United Kingdom. 11.24.1 Argos reserves the right to issue Argos Gift Cards for items purchased using Nectar points which are subsequently returned or cancelled. 9.17 All Gift Cards or eGift Cards hold an expiry date, please refer to the back of your card or details on your eGift Card for further information. Well also provide some tips on how to make a return if youve opened the item. (Argos.co.uk is not responsible for the content of external websites.) If you purchased Argos Furniture Care on or before 27th January 2023 your policy will remain with Novus Underwriting Limited. Since then, Lindsey has worked in the retail and consumer service industry as a manager, advisor, and marketer. In order for your return to be accepted, the item must meet Argos stipulations. Touch device users, explore by touch or with swipe gestures. Aftersales & returns. previous next 7.4 Subject to Section 7.1 above, Argos will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: 7.5 Notwithstanding the above, subject to Section 7.1 Argos' aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause. Our website indicates which items are non-refundable. How do I know my online order has actually gone through. 11.27 Read our privacy policy here. 11.10 Nectar points are not available in the Republic of Ireland, on delivery charges, purchases of Argos Gift Cards, e-Top ups, iTunes vouchers, gift cards, Argos Pet Insurance, in game currency, Argos clearance stores, Argos for business, Argos spares, Habitat outlet stores, mobile phone cards, vouchers or sims. Not to mention, knowing the regular return policy will help you out whenever you return items outside the holiday season. If you pay using a credit card, then you will get some protection (under Section 75) from faulty goods or fraud if the item costs anything between 100 and 30,000. 4.3.1 If, in our opinion, any person or persons, whether acting on behalf of themselves or a business, engages in practices that call into question the fair use of the check and reserve and/or click and collect systems, we reserve the right to cancel reservations or orders and / or to restrict / block access to the check and reserve and/or click and collect systems for that person or persons. Points will be awarded within 30 days of your first Direct Debit payment. Some products are excluded from the Guarantee and are clearly marked by a next to the product name. If no balance is provided or the balance is unknown, please use the online balance checker within the My Account section of the website to verify the balance. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. 11.18.1 You can spend your Nectar points at Habitat stores, Habitat.co.uk and on Habitat products online at Argos, in 500 points/2.50 increments. For the purposes of proof of delivery only, where you accept delivery personally our delivery driver may ask either for your signature or may take a photograph of the products at a distance with your door open, which may include images of you. 3.3 Risk of loss or damage of products passes to you on the date when the products are delivered to you or are left with a person or at a place nominated by you. I returned it to Argos and asked for a refund (there were no more in stock at that branch and it had become 20 cheaper since I bought it). The goods are provided as compliant with technical, safety, labelling and other legal requirements in the place where they are sold. Can I return an item to Argos after 30 days? There are 1,500+ Lockers across the . If a product is faulty within the first 12 . In its original packaging (with the tags) If you bought a holiday gift for your loved ones between October 17th through December 25th you have until January 24th to return these items. Food, pierced jewelry, undergarments, and other similar items cannot be returned to Argos. Argos may also impose limits on certain features and services or restrict your access to parts or all of this website without notice or liability. Not a hope.. anything electronic will not be eligible for return. You can use a kiosk receipt, confirmation email, e-receipt, or your order number. I bought a shark duo clean. 12.4 Habitat.co.uk eGift Cards cannot be used for purchases made over the phone. If you don't have a printer at home, you can print your label at a ParcelShop with a Print In Parcelshop device. Otherwise, well have to take it off the refund amount, sorry For example, if you bought 2 items costing 5 each on a buy 2 for 8 offer and return only one, well charge you 5 for the one you kept and refund you 3. Any remaining balance will need to be paid in full. This happened to me with their smart tv which I realised was too small after Id got it out of its packaging and turned it on, I was told yes you can exchange it by returning it to the store via online chat, as they didnt tell me the full returns policy, the guy in store gladly told me, its not in a resalable condition because I simple turned it on, so yes people make sure you read the returns policy as youll be stuck with a tv that you will end up probably not getting back the money you paid for it! Please be aware that the availability of products may vary. Domestic & General Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. 8.3 Argos shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. 9.9 When spending online the value of your purchase will be deducted from the value of the Gift Card or eGift Card. If you are not happy with the replacement or substitute you can return it in accordance with our 30-day money back guarantee. In most cases, issues with an item can be resolved from the comfort of your home. Large items will not be accepted for in-store returns. This guide tells you everything you need to know about returning products to Argos. 7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. This website is operated by Argos Limited (referred to as "Argos/we/our/us"). economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or. This is the one tied to your original shipping address. If this is not detailed, please use the online balance and expiry date checker in the My Account section of the Argos.co.uk website. If you received freebies with your purchase you must return them to receive a full refund. Track your order. Please note, the Argos Collection Code, cannot be used to pay for FastTrack orders. Argos Limited reserve the right to alter or terminate the Nectar points offer at any time without the need for prior notice. Just like with regular returns, items returned under the Christmas policy can be returned or exchanged for something else, as long as it is in their original packaging and in a resalable condition. Youll need to spend your points in 500 point/2.50 increments, unless your purchase is under the 500 maximum points spend limit, when the Nectar points in your account can be used to cover the entire purchase price. We stopped using it and even the kids notice the metal smell coming from the unit. In the case that an item or its packaging is handled excessively and needs to be replaced, Argos returns the right to reduce the amount of money you are refunded. If you bought instore they're under no obligation to accept a return just because you don't want it anymore. The only difference between the Christmas return policy and the regular return policy is the extended return window. The original receipt or another proof of purchase is required too. Argos shall be under no liability for any delay or failure to deliver the products within estimated timescales. Hi, Im Laura and I love fashion, cooking, my kids and finding great shopping bargains. Yes. Other items not eligible for return will be clearly marked. Scan this QR code to download the app now. 1.8 We reserve the right to decline a new customer registration or order, including multiple registrations or orders, or suspend or terminate a customers account, order, or access to all or any part of the website at any time, at our sole discretion and without notice. 2) Sainsburys Supermarkets Limited, Registered office: 33 Holborn, London, EC1N 2HT, registered number: 03261722 (England and Wales). Quantities of goods supplied per order and/or per customer, including those goods on price promotion, may be limited if the order limits availability for other customers, takes in our reasonable opinion, unfair use of our offers, or creates a potential health and safety issue during delivery. Where goods are delivered directly by our suppliers delivery restrictions may apply to Northern Ireland and Scottish Highlands. Almost every year, the holiday window is extended until the 25th of December and can be returned until January 24th. d) No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties). If you dont have access to one of these, Argos should still be able to assist you as long as you provide your credit card, bank statement, or the email address used to buy your item. If it was an online order, you will be able to return your item for free via post. The staff at Argos will be happy to help you process your return, and will give you a refund or exchange depending on what youre returning. Youll need to take the product, your proof of purchase and the original packaging (or proof of purchase if the item is faulty) to any Argos store. Where goods are subsequently exported by an EU national or resident, we accept no responsibility for damage in transit, or for any customs requirements or duty. Your Nectar points will be refunded back to your Nectar card and, if you part-paid, any balance will be refunded to your payment card. How To Charge Your Electric Car At Home With No Driveway, How To Permanently Get Rid Of Weeds From Your Driveway, need to have the original packaging to hand. 8.3 Argos shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. If you paid by cash or gift card youll be refunded in store using the original payment method. All you need is the product, your proof of purchase and the original packaging (or proof of purchase if the item is faulty). This doesnt apply to laptops apparently. 9.12 To check your balance and confirm the expiry date please sign into your account at argos.co.uk and use the balance checker provided. This is not true. The staff at Argos will be happy to help you process your return, and will give you a refund or exchange depending on what youre returning. For the first 6 months, Argos have to prove that the fitbit is NOT faulty. 11.23 Goods, services and/or discounts are subject to availability and may change from time to time. No, all returns must be returned within 30 days of the date of purchase. 4.1 4.1 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. The following terms and conditions apply to any Habitat.co.uk eGift Cards issued via an authorised retailer, loyalty, reward or benefits programme. Sainsburys Argos is a trading name of both: 2.2 The 'confirmation' stage sets out the final details of your order. It may take up to 5 working days for your bank to process it into your account. Don't forget, all returned items must be in line with our returns policy, these products will need to be unused and in their original packaging, with proof of purchase. This will not affect your statutory rights. 485850. Regardless of what Argos said, those rights still stand. If you return your item (s) by home collection or post, please allow up to two weeks for postage time - as soon as we have it we . All items must be unused and in the same condition as when they were bought. and our For more information, please see our However, if it has been more than six months since you purchased the item, the retailer has the right to ask you to prove that the item was faulty when you purchased it. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 4.7 **The price of products can be changed more than once. Subject to these terms and conditions you are authorised to view and download our website for your personal use only. So where possible, always pay. All other requirements and stipulations per the regular return policy are applied to the Christmas policy. The classification reflects the content of the video game or DVD (violence, language, sex, drug abuse etc). How you purchased the item will largely determine which return methods are available. In its original packaging (with the tags if applicable), With any free items that came with the product, With any security seals unbroken and intact. That policy is only for changes of mind. I decided that I dont want it anymore and I thought I would return this one but instead of getting a refund I would exchange it for a better laptop for an extra charge. If you had the item delivered to your home, we can arrange a collection for you. The refund will be issued to the original payment method within several business days. We reserve the right to amend or cancel these terms and conditions and the Argos Nectar offer at any time. The length of the warranty will depend on the item that needs to be replaced. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refunds section. 8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. Registered in England and Wales. Simply fill in the online returns form and youll be able to download a pre-paid postage label to make your return. Naturally, none of this affects your consumer rights. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you had it delivered, or if it's a large item, we can collect it for free and refund your original delivery charge. 12.7 If you do not spend the entire balance of an eGift Card in-store or online, the remaining balance will be available on the same eGift Card after each transaction. In addition, you will find other useful information within Customer services. Argos has an extended Christmas return policy. This means that youll generally receive your refund within two weeks of making your return. 7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law. If the price has gone up from when the order was placed, the price paid remains valid unless there has been a price error (see 4.3 (a)). 1.3 When you use certain Argos services (including without limitation Gift list service) please read the additional information provided in connection with such services as this information will provide you with full details on how to use those services. If the product is faulty, youll need to contact Argos to make your return. 9.20 Gift Cards or eGift Cards must be treated like cash, Argos Ltd cannot be held liable for lost, stolen or damaged Gift Cards and they will not be replaced. It also applies to returns and exchanges. We might ask for the product serial number or similar, to check the item was supplied by us. 2. As this laptop was bought just four days ago then it is covered by that policy. Youll need proof of purchase, which could be a physical receipt or an email confirmation of your purchase. 11.19.1 You can spend your Nectar points at Habitat stores, Habitat.co.uk and on Habitat products in-store at Argos, in 500 points/2.50 increments. Its important to note that the exact date of the Christmas return policy varies from year to year. So I bought myself a fairly cheap substitute laptop on which I can do work and just watch videos and such in my free time. The short answer is no you cant return a used item to Argos unless it is faulty. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. Depending on where you live, we have made some changes to how you can return an item: In England - from Monday 19 July, item(s) can be returned to any Argos store, in-line with our returns policy. If the item is faulty, you'll get the choice of a repair, replacement or refund. In the event you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details). 11.19 You can spend from 500 points (2.50). If you had it delivered and your item is faulty or damaged by us (during the delivery process), and you return the full order, we'll refund the delivery charge, if you paid one, as well as the item cost. In Wales from Monday 12 April, item(s) can be returned to any Argos store, in-line with our returns policy. Points cannot be spent at Habitat outlet stores. In this case, you have a right to a full refund, as well as any associated delivery costs. When you return an item to Argos, youre entitled to a refund of the purchase price. For all refunds, the refund will go straight to the original payment method. [deleted] b) J Sainsbury plc shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions; 1. You can return your item to a Sainsbury's collection point, an Argos store within a Sainsbury's supermarket or an Argos store. 11.11 To collect Nectar points on Argos Monthly Care, you must add your Nectar card when you buy your policy. Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. Its the worst vacuum ever, nearly 200 quid and I wont ever use it, the head constantly clogs and it refuses to hoover 3 out of my 5 mats in the house as the red light comes on. Just follow the link above or use our app to get started. 11.5 To collect Nectar points on reserve and collect orders, you must swipe your Nectar card at checkout when collecting your goods instore. Collecting Nectar Points Short terms It is not directed at children. 11.17 The Nectar point collection programme is subject to the Nectar collector rules which are set out in the Nectar registration pack, brochure and online at www.nectar.com. If you've changed your mind about a purchase, you can take your Habitat purchase (s) to any Argos store or Argos store within a Sainsbury's supermarket. Returns. 12.5 To use Habitat.co.uk eGift Cards in-store at Argos simply present your card to the cashier at the till. It will also need to be in its original packaging, with all tags still attached. Promoter: Argos Limited: 489-499 Avebury Boulevard, Milton Keynes, MK9 2NW. Privacy Policy. Email sign up. Argos is one of the UK's largest retailers, and offers a 30 day returns policy on most items. You can get all the help you need by visiting our Support Site, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions.
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